How can I place an order on your website?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps to provide your shipping information and payment details.
What is the delivery period?
Gauteng: 1-3 Working Days
Cape Town, Durban & other main cities 2-4 Working Days
Outlying areas 2-5 Working Days.
Orders placed before 2:30 PM will be shipped the same day on the shipping days: Monday, Tuesday, Wednesday and Thursday.Orders placed after this time will be postponed to the next shipping day.Orders placed on Friday will be shipped on Monday.
What payment methods do you accept?
PayFast & Yoco secured with all major banks. Instant EFT so you instantly can pay directly with immediate bank to bank payments. We accept major credit and debit cards, including Visa, MasterCard, American Express.
How can I track my order?
Once your order is processed and shipped, You can use your order number to track the status and location of your package.
What is your return policy?
Our return policy allows for returns of unopened and unused items within 3 working days of receiving your order. Please refer to our detailed return policy for more information. For hygienic purposes , Golden Rose South Africa will not exchange or Refund Mascara’s, Liquid Eyeliners , Eye pencils and Liquid Lipsticks/Lip-glosses unless the product is defective.
Can I exchange a product if I'm not satisfied with my purchase?
Yes,Exchanges will be granted on all unused/sealed product within 7 days of customer receiving product (receive date will be determined by the delivery date by courier) – please inform Golden Rose SA via email to email@example.com (within 7 day period).
What should I do if I receive a damaged or incorrect product?
We apologize for any inconvenience. Please contact our customer support team within 3 days of receiving the order, and we'll assist you in resolving the issue.
Is Golden Rose Products tested on animals?
Not at all! Golden Rose Cosmetics is not tested on animals. In 2022, Golden Rose Cosmetics proudly received certification from PETA (People for the Ethical Treatment of Animals), affirming their commitment to cruelty-free practices. This certification means that Golden Rose Cosmetics does not conduct or commission any animal testing for their products or ingredients. They also do not source from suppliers who engage in animal testing. So, when you purchase and use Golden Rose Cosmetics, you can be confident that their products are cruelty-free and aligned with ethical standards in animal welfare. All Golden Rose Products are Vegan. Not tested on animals and dermatologically tested.
How can I stay updated on your latest products and promotions?
To stay updated on our latest products, promotions, and beauty tips, subscribe to our newsletter and follow us on our social media platforms.
Can I cancel my order if I change my mind?
You can cancel your order within 24 hours of placing it. Please contact our customer support team to initiate the cancellation process.
What should I do if my order is delayed or lost during shipping?
In the rare event of a delay or loss during shipping, please contact our support team. We'll work to track your package and ensure your satisfaction.
How can I reach your customer support team?
You can contact our customer support team via email at firstname.lastname@example.org or call +27718809257, during our operating hours.
Are the product colors on your website accurate?
We strive to represent product colors as accurately as possible. However, variations may occur due to screen settings and lighting. Refer to product descriptions and reviews for more insight.
Do you offer any discounts or loyalty programs for frequent customers?
Yes, we periodically offer discounts and promotions. Additionally, we have a rewards program for our valued customers. Please visit our rewards program page for more details.
My Favorite products are discontinued, where can i find them?
Discontinued products that are still in stock can be found in the OUTLET Shop.
How do I know which color product suits me?
Determining the right color is still quite difficult, because there are so many different colors. What suits your face, skin color and undertone? We are happy to help you find the right color in just a few steps. Send a photo of your face, without filters and makeup, in daylight and your skin concerns to email@example.com Based on your photo, our make-up artists can determine the right color for you. You will then receive the recommended products with color numbers and matching make-up advice without any obligation.99% chance of success and correct advice!