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Delivery– Your order will be shipped within 3 working days (Monday-Friday) after bank approval. Once dispatched Depending on the area of the delivery address, the courier company will deliver your order within 3-5 working days for main areas and outlying areas is 5-7 working days.

Courier-Please select on check-out FASTWAY couriers for main areas or to a POSTNET branch for outlying areas.

Returns– Items correctly supplied as per order cannot be returned or refunded due to hygienic reasons.

Any items received damaged or broken need to be brought to our attention within 24 hours of receipt of the parcel. Please email us a picture of the broken or damaged product at support@goldenrose.co.za or call 0718809257.

We cannot take responsibility for any damaged items should we not be notified timeously. Should you have any queries please drop us an email and it will be dealt with accordingly.